Terms &
Conditions
Return & Refund Policy
(UK – 14 Day Return Window)
1. Right to Cancel (Consumer Customers – B2C)
1. Right to Cancel (Consumer Customers – B2C)
If you are purchasing as a consumer (not a business), you have the right to cancel your order within 14 days of receiving the goods in accordance with the Consumer Contracts Regulations 2013.
To exercise your right to cancel, you must notify us in writing via email at [your email address] within 14 days of delivery.
You then have a further 14 days to return the goods to us.
2. Business Customers (B2B)
2. Business Customers (B2B)
For business purchases, returns are accepted within 14 days of delivery, subject to approval and compliance with the conditions below. Business customers do not have statutory cancellation rights under consumer law.
3. Return Conditions
3. Return Conditions
To qualify for a return:
- Items must be returned within 14 days of delivery.
- Products must be in their original condition.
- Items must include all accessories, manuals, and packaging.
- Serial numbers must match our records.
- Security seals must remain intact (if applicable).
We reserve the right to refuse returns that show signs of misuse, physical damage, modification, or missing components.
4. Non-Returnable Items
4. Non-Returnable Items
The following items are non-returnable unless faulty:
- Custom-configured systems
- Special order products
- Software licenses
- Products damaged due to improper installation or misuse
5. Return Process (RMA Required)
5. Return Process (RMA Required)
All returns require a Return Merchandise Authorisation (RMA) number.
To request an RMA, contact us at:
[Insert Email Address]
[Insert Phone Number]
Returns sent without an approved RMA may be refused.
6. Refunds
6. Refunds
Once we receive and inspect the returned item:
- Refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- Original shipping costs are non-refundable unless the item is faulty.
We may make deductions if goods show diminished value due to handling beyond what is necessary to inspect them.
7. Return Shipping Costs
7. Return Shipping Costs
- If you are cancelling under your 14-day consumer right: you are responsible for return shipping costs.
- If the item is faulty or incorrectly supplied: we will cover return shipping.
DOA (Dead on Arrival) Policy
Any item that arrives damaged or non-functional must be reported within 48 hours of delivery.
Customers must provide:
- Clear photos of packaging and product
- Description of the issue
- Order number
Approved DOA claims will qualify for replacement or refund.
Warranty Policy
1. New Products – 12 Month Warranty
1. New Products – 12 Month Warranty
All new products sold by PrimeServerTech include a 12-month limited hardware warranty from the date of delivery.
This warranty covers:
- Hardware defects
- Component failure under normal use
This warranty does not cover:
- Accidental damage
- Misuse or improper installation
- Power surges or environmental damage
- Unauthorized repairs or modifications
2. Refurbished Products – 60 Day Warranty
2. Refurbished Products – 60 Day Warranty
All refurbished products include a 60-day limited hardware warranty from the date of delivery.
Each refurbished product is:
- Professionally tested
- Fully functional
- Performance verified
- Serial number recorded
The warranty covers hardware failure under normal operating conditions.
3. Warranty Claims Process
3. Warranty Claims Process
To make a warranty claim:
- Contact us with your order number and issue description.
- Our technical team may perform remote troubleshooting.
- If approved, an RMA will be issued.
- The product must be returned for inspection.
We will repair, replace, or refund at our discretion.
4. Warranty Exclusions
4. Warranty Exclusions
Warranty is void if:
- Serial numbers are removed or altered.
- The product is physically damaged.
- The issue is caused by third-party components.
- The product has been modified.
5. Limitation of Liability
5. Limitation of Liability
Prime Server Tech’s liability is limited to the value of the product purchased. We are not liable for:
- Data loss
- Loss of business
- Indirect or consequential damages
Customers are responsible for maintaining proper data backups.
Important Note for UK Compliance
For consumer customers, nothing in this policy limits your statutory rights under the Consumer Rights Act 2015.
Prime Server Tech
1. Who We Are
1. Who We Are
Data Controller: PrimeServerTech
Registered Address: [Insert Address]
Email: [Insert Contact Email]
If you have any data protection queries, contact us at the above email address.
2. Information We Collect
2. Information We Collect
We may collect:
- Name
- Company name
- Billing & shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
- IP address
- Website usage data (via cookies)
3. How We Use Your Data
3. Warranty Claims Process
We process personal data to:
- Fulfil orders
- Process payments
- Arrange delivery
- Provide customer support
- Send order updates
- Comply with legal obligations
- Improve our website and services
For marketing emails, we will only send communications where we have your consent or a legitimate business interest.
4. Legal Basis for Processing
4. Legal Basis for Processing
We process your data under the following lawful bases:
- Contractual necessity (to fulfil orders)
- Legal obligation (tax, accounting compliance)
- Legitimate interests (business operations & fraud prevention)
- Consent (marketing communications)
5. Sharing Your Data
5. Sharing Your Data
We may share your data with:
- Payment processors
- Shipping carriers
- IT service providers
- Accountants and legal advisors
We do not sell personal data to third parties.
6. International Transfers
6. International Transfers
If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
7. Data Retention
7. Data Retention
We retain personal data only as long as necessary for:
- Legal obligations
- Accounting requirements
- Dispute resolution
Typically, order records are retained for at least 6 years for tax purposes.
8. Your Rights Under UK GDPR
8. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (where applicable)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us at [Insert Email].
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
9. Cookies
9. Cookies
We use cookies to:
- Improve website functionality
- Analyse website traffic
- Enhance user experience
You can manage cookie preferences via your browser settings.
(You should also implement a cookie banner for compliance.)
10. Data Security
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss
- Misuse
- Alteration
11. Updates to This Policy
11. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page.
Need clarification on these terms?
Our compliance team is ready to assist your business procurement needs.
